Help Desk AnalystHonorVet Technologies • Philadelphia, PA, United States
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Help Desk Analyst
HonorVet Technologies • Philadelphia, PA, United States
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- serp_jobs.job_card.full_time
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Job title : Help Desk Analyst
Location : Philadelphia PA, 19122
Only W2
Job Description :
Minimum skills and experience :
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink's eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process
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Help Desk Analyst • Philadelphia, PA, United States
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