Director of Community Relations

Interested in joining The Kensington Family?

Why Kensington Place? Because Our Promise is to love and care for your family as we do our own …and this extends to our team members too!

Become part of a community that’s driven by its unique core values : aLove for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve .

Partner with us to find your path, grow your purpose, and expect the unexpected : deeper connections, better opportunities, and a stronger sense of belonging.

Salary : $100,000-$125,000 based on experience

Work Location : In-Person at Kensington Place Redwood City

Schedule : Sunday – Thursday

What does Kensington Senior Living offer you?

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other optional benefits.
• 401(k) Plan
• Paid Vacation
• Employee Assistance Program
• Employee Referral Bonus Program
• Complimentary Meals
• Growth Opportunities

The Director of Community Relations is responsible for assessing and cultivating potential referral sources and maintaining existing relationships within the external referral network. The Director of Community Relations also assists in any and all aspects of the sales and marketing operations to build census and prospect awareness.

Duties and Responsibilities :

1. Develop annual and quarterly outreach and event plans based on current community needs and objectives. Attend regular reviews of progress against team and personal goals, discuss completed community outreach activities, and plan strategic outreach visits.

2. Cultivates and maintains a network of quality clinical and non-clinical referral sources who drive qualified traffic resulting in sales conversions to various neighborhoods at the Community.

3. Maintains and builds professional referral source data-base, documenting all professional contacts and ensures accurate records of all activities including appointments and lead information are maintained. Each referral sources status is continuously assessed for frequency and quality. Follows-up appropriately with all referral sources once a resident has deposited and moved-in.

4. Visits existing residents that have been sent to a hospital or rehab, and meets with social workers to educate them about Kensington’s on‑site community services available at discharge.

5. Develops the special event strategy designed to expose the marketplace and professional referral sources to Kensington Senior Living. Facilitates and manages on‑site special events to be regularly held on‑site at the community.

6. Represent Kensington Senior Living at local events, networking associations, community and corporate functions, health fairs, etc. as appropriate.

7. Keeps accurate inventory of all promotional items and submits requests for re‑orders and new items as needed.

8. Assists in conducting periodic competitive reviews to better understand the marketplace, the Community’s positioning, and anticipate consumer needs and concerns.

9. Attends training courses and participates in other professional development activities as required.

Knowledge and Skill :

1. Must have excellent verbal skills and communication abilities.

2. Ability to work effectively within a team‑based environment.

3. Strong time management and organizational skills.

4. Must have excellent computer skills, including Word, Excel, Outlook, Power Point, and Property Management System.

Qualifications :

1. Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.

2. Must be able to read and write English, and follow verbal and written instructions.

3. Must maintain a clean and well‑groomed appearance and follow the dress code as outlined in the employee handbook.

4. Ability to work flexible hours including weekends and evenings.

5. Be in good health, and physically and mentally capable of performing assigned tasks.

6. Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment.

7. Must be cleared in a criminal background check administered in the state of California.

8. Minimum of 2 years in a similar position, with preferable retirement living or home‑care background.

9. High school or equivalent diploma required. Undergraduate college degree preferred.

10. Must have reliable transportation to conduct outreach visits on a continuous basis.

Mental and Physical Requirements :

1. Requires ability to stand and walk short and long distances for extended periods of time.

2. Must be able to lift and / or carry objects in excess of 25 pounds.

3. Requires reaching above, below, and at shoulder length.

4. Ability to remain calm and positive in stressful situations.

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