Implementation Engineer

Job Description

Job Description

Who We Are

Evo Security is transforming how small and medium-sized businesses secure their digital assets. Our innovative cybersecurity solutions empower Managed Service Providers (MSPs) to protect their clients effectively and efficiently. As we continue to grow, we’re looking for an experienced Implementation Engineer to ensure our MSP partners have seamless onboarding and implementation experiences, helping them unlock the full potential of Evo Security’s platform.

Position Overview

The Implementation Engineer is responsible for guiding new MSP partners through the onboarding and implementation process, ensuring they are fully equipped to leverage Evo Security’s solutions. This role combines technical expertise, project management, and customer interaction to deliver a world-class implementation experience. The ideal candidate has a strong technical background and excels at working collaboratively with customers to achieve success.

Key Responsibilities :

Lead onboarding and implementation projects for new MSP partners, ensuring a smooth and timely deployment of Evo Security’s solutions.

Configure Evo Security products to meet the specific needs and requirements of MSP partners.

Provide hands-on training and knowledge transfer to MSPs, enabling them to operate and manage the platform independently.

Act as a technical escalation point for implementation-related challenges, troubleshooting and resolving issues promptly.

Collaborate with the Customer Success and Product teams to gather feedback and recommend improvements to the implementation process.

Document implementation processes, best practices, and technical guides to streamline future deployments.

Represent Evo Security at MSP-focused events and webinars, demonstrating expertise in the platform’s implementation capabilities.

Qualifications :

3+ years of experience in an implementation, deployment, or technical support role, preferably within the IT or cybersecurity industry.

Strong understanding of MSP environments and their operational challenges.

Technical proficiency with authentication, identity management, and cybersecurity solutions is highly desirable.

Excellent project management and organizational skills with the ability to manage multiple implementations simultaneously.

Exceptional communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

Familiarity with tools like HubSpot, Zoom, and other CRM or project management platforms.

Ability to diagnose and troubleshoot technical issues related to software deployment.

Willingness to travel occasionally for on-site implementations, customer meetings, or company events.

Why Join Evo Security?

Innovative Culture : Be part of a forward-thinking company that’s redefining cybersecurity for small to medium-sized businesses.

Professional Growth : We provide opportunities for learning, development, and career progression.

Collaborative Environment : Work with a supportive team that values your expertise and contributions.

Competitive Compensation : Enjoy a strong salary, benefits package, and flexibility to balance work and life.

Benefits and Perks :

Comprehensive Health, Dental, and Vision Insurance.

Flexible Paid Time Off (PTO) and Company Holidays.

Opportunities to enhance your skills and attend industry events.

Remote work flexibility with occasional travel requirements.

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