Team Lead - Document Administration (On-site)

Team Lead - Document Administration (On-site)Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effectivemunications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Team Lead Document Administration is a leadership support position. In addition to daily staff work, the Team Lead is responsible for coordinating daily work with Document Administration Management and Specialists, along with collateral custodians, on day-to-day processes.

The Team Lead Document Administrationmunicates heavily with vendors, custodians and servicing and originations partners to facilitate all Doc Admin requests in a timely manner.

The Team Lead Document Administration is expected to have mastered all aspects of their function and be able to think critically about the process to solve novel issues as they arise. The Document Administration Team Lead is expected to have an advanced working knowledge of all systems, investor requirements and processes. They should be ableplete their workload with limited input from supervisors while acting as a resource for more junior team members.

The Team Lead Document Administration will also be responsible for updating department P&Ps and helping to create and maintain department training materials and desktop procedures.

Principal Duties :

• Requires advanced knowledge of the assigned departmental sub-team(s).
• Responsible for assisting the supervisor or managers with daily oversight and management of the respective departmental sub-team(s) - Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.
• Day-to-Day training on the process changes for all Document Administration specialist positions.
• Coordinate and distribute reporting while measuring and accuracy of the data provided.
• Provide input and attend weekly vendor meetings to discuss issues, concerns, and questions.
• Ensure timely delivery of any daily, weekly, or monthly reporting, routing them to the appropriate parties as needed.
• Utilizing control reporting provided by the servicing system, ensure reporting of any out of standard items from the Document Administration Reporting that exceed the indicated timeframe forpliance standards.
• Administer all investor-required reporting ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
• Work with department managers and SMEs to ensure all published policies and procedures remain current and receive annual updates, as well as updates as needed based on changes.
• Work with department managers and SMEs to create and maintain department training materials and desktop procedures, utilizing process workflows and other graphics as required to best facilitate the presentation of the material.
• Analyze ad-hoc reports to resolve escalated inquiries.
• Ensure requested documentation is accuratelypleted within specific task SLAs.
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.
• Review daily task queue and exception reports to ensurepletion of assigned duties within specific SLAs.
• Performs related duties as assigned by supervisor.
• These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, thepany has determined that an in-person presence is important to criticalponents of our work, including oversight, training, collaboration, and productivity. Items not marked (
• as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience

Knowledge, Skills, and Abilities

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meetpany security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information :

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meetpany security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

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Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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