Customer Support Operations Manager

A company is looking for a Customer Support Operations Manager. Key Responsibilities Administer and optimize customer support tools and systems, ensuring scalable workflows Manage daily support operations, including ticket monitoring and maintaining service level agreements (SLAs) Analyze customer support trends to identify improvements and develop customer-facing resources Required Qualifications 3-5 years of experience in customer support or success operations in B2B SaaS Experience with Zendesk and Jira is essential Intermediate SQL knowledge for querying and report creation Proven success in leading a global support team Strong analytical skills with experience in building dashboards or reports