Customer Service Representative

Launch Your Career With ConGlobal

ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you're looking to grow your career or gain new skills, this role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities.

Location : 8501 West Fort Street Detroit, Michigan 48209 United States

Starting Pay : $18.00 $22.00 / hour Status : Full-Time | Immediate Hire

Schedule : Open availability required, including all shifts, weekends, and holidays.

Responsibilities

ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.

Key Responsibilities :

• Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers' equipment inventory, repair status, and all relevant activities.
• Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
• Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and / or owners.
• Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
• Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Responsible for compiling and submitting monthly storage and handling billing reports.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Qualifications

Skills & Attributes :

We offer competitive pay, medical / dental / vision benefits, 401(k), paid training, career advancement and more.