Clinical Office Administrator (Admin)

Job Title

Job Purpose : Supports customers, brokers, and sales managers by processing orders, invoices, sample requests, and trade promotions.

Duties :

Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs. Prepares orders for shipping by answering phones; receiving facsimiles; editing, verifying, and coordinating information with production scheduling, plant shipping, and customer service departments; inputting data. Processes customer invoices by matching bills of lading; adding additional charges; completing daily billing. Processes invoicing edit by sorting and running balancing tapes; printing edit; reviewing for accuracy; forwarding totals to customer service department daily; distributing invoices. Resolves product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions. Processes sample requests by answering phones; receiving facsimiles; inputting information into database; printing, copying, and forwarding to sample department for filling and mailing to customers. Resolves inventory allocation problems by monitoring finished goods; anticipating needs; placing and expediting inventory replenishment; verifying receipt of inventory; reconciling transaction reports. Publishes trade promotions by distributing trade promotion information to brokers and regional managers. Pays bills by verifying amounts; selecting account numbers; processing for payment. Maintains quality service by following organization standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

Skills / Qualifications : Results Driven, Self-Development, Deadline-Oriented, Quality Focus, Productivity, Organization, Customer Focus, Multi-tasking, Supply Management, Data Entry Skills, Teamwork