Dispatch Administrator
Team HornerSaint Petersburg, FL, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionPositive, enthusiastic and flexible attitude Strong communication and listening skills Data entry, documentation and reporting skills Customer service skills Problem-solving skills Ability to multi-task Ability to read, write and interpret documents Geographic knowledge of service areas or map reading skills Knowledge of industry is a plus Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and process documentation. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to sit; use hands to finger, handle, or feel; and reach with hands and arms regularly. High school diploma or GED. Medium to advanced computer skills in Microsoft Office 365. 2 years related dispatch experience and / or training in customer service, dispatching or project management or equivalent combination of education and experience. Participation in the Team Horner Employee Stock Ownership Plan Tuition reimbursement Ongoing industry training Yearly performance and long service awards and events Paid time off : Holiday, Vacation and Personal Health, dental and vision insurance offered Short / Long term disability insurance offered 401K and Roth offered Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives Positive and friendly work environment Merchandise discounts
Job Description
Job Description
Dispatch Administrator
COMPANY : AquaCal AutoPilot Inc.
REPORTS TO : Customer Support & Dispatch Manager
FLSA : Non-Exempt
HOURS : Full-time
Position Summary
This position requires the Dispatch Administrator to utilize skills to dispatch heat pump requests.
Key Responsibilities :
- Dispatch / schedule heat pump service requests to AquaCal Field Technicians
- Dispatch heat pump service requests to service centers
- Speak with customers and service providers regarding service requests
- Communicate with Sales regarding service outside AquaCal service territory
- Follow dispatch protocol
- Maintain monthly reporting
- Create work orders
- Process part orders
- Administer pending orders for field technicians
- Assist Manager with projects
- Other duties as assigned
Other Requirements :
Compensation & Benefits
and so much more!
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Dispatch • Saint Petersburg, FL, US