Assistant Club Manager

Assistant Club Manager

The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

Assist with Staff Management and provide backup support to Club Manager as needed.

Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

Involved in all front desk related activities including :

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues, and questions.

Assist in overseeing cleanliness and maintenance of facility.

Assist in ordering of supplies using specific budget based on club requirements.

Assist in tracking statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.

Qualifications / Requirements

Superior customer service skills, preferably in the fitness industry

Experience working as a Member Service Representative at Planet Fitness

Solid supervisory, diplomacy, and listening skills

Basic computer proficiency (Microsoft Suite and Apple)

Hard working, enthusiastic, and energetic!

Strong problem resolution skills

Current CPR Certification preferred

Tanning Operator Certification preferred

High school diploma / GED equivalent required

Must be 18 years of age or older

Physical Demands

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift up to 50 lbs

Will dilute and utilize chemicals for cleaning and sanitization

Compensation : $15.00 per hour