Implementation Specialist

For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.

J ob Description :

DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise-grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTNs customer technology implementation and business value realization ultimately contributing to customer success and long-term retention.

In this hands-on role you will be responsible for designing configuring integrating testing and enabling customers on our offerings to ensure a seamless transition and rapid time-to-value. The position requires a combination of customer engagement skills technical acumen project management abilities and excellent communication skills to ensure successful technical migrations and organizational adoption.

Key Responsibilities :

Implementation & Configuration :

Work closely with customers to understand their unique business requirements processes and pain points

Translate customer needs into detailed designs and configuration plans for our solutions

Configure the platform to meet specific customer needs including use cases data mapping integration and workflow automation

Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations

Execute implementation strategies tailored to customer objectives

Support the creation of comprehensive documentation for all services including guidelines best practices and training materials

Customer Engagement & Project Management :

Collaborate with customers to understand and execute business objectives technical migrations and change management plans

Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals

Lead customer meetings daily stand-ups and status updates

Identify and resolve issues that arise during implementation integration and adoption workstreams

Proactively identify and mitigate risks roadblocks or challenges that could impact successful deployment

Change Management & Training :

Lead change management plans designed to minimize disruption and maximize user acceptance at the customer

Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption

Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved

Cross-Functional Collaboration :

Collaborate with project managers transformation consultants Sales Product and Support teams to ensure coordinated delivery and consistent customer experience

Act as a liaison between customers and DTN teams to address concerns and escalate issues

Document all implementation details decisions and best practices to support ongoing system maintenance and future enhancements

Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings

About you :

5 years of hands-on experience implementing B2B SaaS or enterprise software solutions

Strong technical aptitude and ability to quickly learn and master new platforms and technologies

Demonstrated expertise in solution design configuration integration testing and validation

Programming knowledge (JavaScript Python Perl) Shell scripting JIRA MySQL Linux AWS API knowledge GitHub

Excellent problem-solving and critical thinking skills to address complex customer requirements

Proven project management experience with the ability to drive initiatives from concept to execution

Experience working in a cross-functional collaborative environment with project managers architects users and other stakeholders

Exceptional communication and interpersonal skills to effectively engage with customers at all levels

Strong analytical and strategic thinking skills with the ability to translate insights into actionable strategies

Customer-centric mindset passionate about delivering value and enhancing the customer experience

Bachelors degree

Background in agriculture energy transportation or weather-sensitive industries

Proficiency in service design and project management tools

What You Can Expect from DTN

Competitive Salary

Unlimited PTO

Flexible working hours

Competitive Medical Dental and Vision Insurance Plans

6% 401K matching

Unlimited access to 13k courses via learning platform to support employee career advancement

Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $56250 and $75000. DTN is a pay for performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to : prior work experience training / education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN :

DTN is a global data and technology company helping operational leaders in energy agriculture and weather-driven industries make faster smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insightsempowering customers to expand their margins accelerate growth and outpace risk. With more than 1200 employees globally DTN serves the companies that feed fuel and protect the world.

At DTN we value clarity trust and action . Were a team of problem-solvers outcome-drivers and industry nerds who believe that precision matters and that mission is at the core of what we do.

Trust Built : We earn it. We keep it. We protect it. Our neutrality precision and integrity are non-negotiable.

Confidence-Driven : We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

Built for Industry : We speak operations because we come from operations. Our expertise is forged in fuel terminals fields flight paths and forecasts.

Future-Forward : We see whats coming- and were ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice :

DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and / or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds including minorities women veterans and individuals with disabilities.

Required Experience :

IC

Key Skills

Employee Orientation,Dayforce,Human Capital Management,Visio,Business Process Modeling,Process Mapping,Ceridian,Smartsheet,Salesforce,Peoplesoft,Project Management,Microsoft Project

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 56250 - 75000