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Techlounge windows 11 Support - Cary NC
Techlounge windows 11 Support - Cary NCE-Solutions • Cary, NC, United States
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Techlounge windows 11 Support - Cary NC

Techlounge windows 11 Support - Cary NC

E-Solutions • Cary, NC, United States
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Required Skills :

  • Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
  • You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
  • Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
  • Provide customers with training and advice on DB related technologies and updates during service visit
  • Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
  • Educate and share with customers on new technology and processes to enhance technology adaption
  • Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
  • Utilise Service Now to record and track all incident related to service calls and appointments

Your skills and experience

  • Strong people skills and a knack for problem solving
  • Excellent communication skills, both written and spoken
  • Excellent time management skills and can make decisions quickly
  • Previous experience supporting Investment Banking / financial environment is an advantage
  • Knowledge of financial applications and MS Office suite of products
  • Experience in customer service / support, client services, production support or technical support role
  • working knowledge of Microsoft product such as O365, Teams, Windows OS 10 / 11.
  • working knowledge of Windows OS 10 / 11, Apple Mac, and Mobile device (Apple, Android)
  • Strong technical skills related to desktop, mobile, End User compute environment.
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    Nc • Cary, NC, United States

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