Hotel Guest Services Manager

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Compensation : 16 - 19 hourly

Responsibilities :

• Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
• Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner

Qualifications :

This role requires a strong emphasis on putting the guest first and providing exceptional customer service

About Company

Holiday Inn College Drive is a 140-room full-service hotel on the College Drive I-10 corridor.

We offer a full bar and restaurant, a huge onsite gym and pool facilities, plus a concierge bar on our top floor.

We routinely offer 5-star service and amenities for our guests and patrons. Look us up for your next group stay or corporate event!