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Dispatch Coordinator

Dispatch Coordinator

Walker Property Services, LLCPalm Beach Gardens, FL, US
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Job Description

Job Description

We are seeking Customer-Focused Dispatch Coordinators to manage inbound maintenance requests, dispatch vendors or internal crews, and ensure every job is followed through to full resolution with quality and accuracy. You’ll act as a quality control checkpoint from the moment the call comes in to the final client follow-up.

Benefits :

  • Competitive pay
  • Paid vacation
  • 7 paid holidays
  • Performance bonuses
  • Health insurance
  • 401(k) matching
  • Referral bonuses

Compensation : 15 - $16.50 hourly

Responsibilities :

  • Answer incoming calls and emails from clients reporting facilities issues
  • Create work orders with a high level of accuracy and urgency
  • Dispatch the appropriate technician or vendor based on trade, availability, and geography
  • Monitor progress, troubleshoot delays, and escalate issues when needed
  • Maintain regular contact with clients and vendors to ensure clear communication
  • Confirm resolution and satisfaction before closing out any job
  • Document quality concerns and assist with continuous service improvement efforts
  • Participate in team huddles, process improvement discussions, and quality reviews
  • Project Management from inception to job completion

    • Qualifications :

  • Prior experience in customer service, dispatch, or administrative coordination preferred
  • Strong attention to detail and organizational skills
  • Comfort working with standard computer systems (CRM, email, dispatch software)
  • Analytical problem solver — able to think ahead and prevent issues
  • A strong sense of responsibility, teamwork, and pride in doing careful work
  • Familiarity with general contracting or trade terminology (plumbing, electrical, etc.)
  • Prior roles where you handled client follow-ups or customer issue resolution

    • About Company

    Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.

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    Dispatch Coordinator • Palm Beach Gardens, FL, US