Manager Account Fraud Services

Manager Account Fraud Services

The Manager, Account Fraud Services is responsible for the management of the Account Fraud Team, related fraud mitigation strategies, and vendor partner relationships, and is primarily focused on fraud as it relates to deposits, ACH, wire, mobile and online banking. This position is responsible for the establishment of sound fraud / security policies and procedures, ongoing process improvement, analysis and reporting of fraud trends, and technology implementations, and has a major focus on leadership and people development.

About UFCU

As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple : to provide for the well-being of our Members. We're proud to focus on people not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives then we're glad you're here.

Essential Functions

• Effectively manage the day-to-day operations of the Account Fraud Team and support the goals and objectives established
• Develop and coach staff, and motivate and recognize success of employees
• Partner with other business units to develop and implement ongoing improvements to fraud prevention controls
• Analyze fraud trends and ensure development and implementation of policies and procedures aimed at minimizing fraud losses
• Recommend and implement strategic technological applications, or specific processes to enhance existing applications, aimed at identifying attempts of fraudulent activity with a goal of minimizing fraud losses
• Monitor and review metrics for measuring success of fraud detection strategies and risk tolerance levels
• Oversee and assist in the recovery of fraud related losses
• Provide timely and useful reporting of fraud losses, recoveries, and trends on a regular basis
• Manage and monitor vendor relationships ensuring compliance with contracts and agreements
• Conduct employee and member education on fraud related trends and mitigation strategies
• Maintain relationships with fraud mitigation teams at other financial institutions, and local, state, and federal law enforcement agencies
• Respond to member complaints and concerns in areas of responsibility
• Ensure fraud information on website and intranet is up-to-date and relevant
• Adhere to all company policies, procedures and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge / Skills / Abilities

Competencies

Experience

Minimum Requirements

Preferred Requirements

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

Work Environment

Additional Job Information

Reports To : Director, Asset Protection

Supervision Exercised : Yes- Fraud Mitigation Specialists and Senior Fraud Mitigation Specialists

Department : Asset Protection (ERM)

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.