Operations Manager

Operations Manager McAllen Warehouse

Overall responsibility of Customer Service, Scheduling, and Shipping department. Monitoring and supporting respective departments with orders, inventory management (if required) and expediting schedules and shipments. Take and process orders and address all customer inquiries and complaints.

Duties and responsibilities :

• Supervise Customer Service, Scheduling, and Shipping. Reporting, training, and managing the department workforce to ensure customer requirements are met.
• Attending Production / Scheduling meetings to ensure problem orders and deliveries are being met and departments are supported to meet customer requirements.
• Review and ensure all department goals / requirements are met such as : board grades / combinations, board adders, board weights, On Time Delivery (OTD), Order entry accuracy / verification, New Item Checklist meetings, and other product quality and performance issues are being met.
• Review and Quote items set up by CS group. Work with sales on price guidance and opportunities.
• Monitor aged inventory. Work with the CS team to ensure correct re-order quantities and items are being put into inventory. Provide input to management as to availability of stock and slow moving items
• Support Customer Service, Scheduling, and Shipping on any issues / concerns with handling and managing the day-to-day business
• Build, submit, and monitor capital expenditure proposals for the Ag machinery program.
• Keep Sales Manager informed of problems and situations that may affect the performance of Customer Service.
• Taking and placing orders on timely basis for customer needs and plants production schedule
• Process purchase orders
• Update and maintain the required reports to customer on a daily basis
• Forward confirmations Order Acknowledgements, ASN, and COA's to customer as requested.
• Handle customer complaints, questions and follow-up with appropriate internal / external personnel as required.
• Maintain customer files.
• Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
• Submit paperwork for tooling (cutting die / print plates) to be ordered by Tooling Coordinator
• Record and distribute customer order changes.
• Coordinate accounting credit forms for approval.
• Assist sales personnel as needed on customer accounts.
• Run all appropriate reports for the shift & day and review for correctness.
• Work with General Manager and HR department on any personnel issues that affect the operation of your departments
• Develop working relationship with all other plant department managers.
• Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
• Additional duties may be assigned by management.

Operations Manager responsibilities :

Directly supervises all employees in the respective department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance.

Language Skills :

Excellent communication skills. Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where limited information or standardization exists.

Mathematical Skills :

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

Technical Skills :

The individual must have a working knowledge of the following :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area. The employee is sometimes exposed to wet and / or humid conditions, along with hot and cold temperatures depending upon the season. The noise level in the work environment is usually loud.

Leadership Attributes :

Performance Measurement :

Education and / or Experience :

Five years' experience in a manufacturing environment.

Candidates are preferred who offer the following :