Design Operations Manager

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. (https : / / careers.pagerduty.com / ) At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Design & Research Operations Manager to join our diverse, customer-focused team! As Design & Research Operations Manager, you will be a strategic partner to the Design Leadership team, driving operational excellence and innovation across our design practice. In this pivotal role, you will shape the strategic vision for design operations while collaborating with Product, Engineering, and Customer Success teams to amplify PagerDuty's design impact. You will architect operational frameworks, optimize design processes, and build scalable systems that enable our teams to deliver exceptional user experiences. This is an exciting opportunity to be a transformative force in how PagerDuty's design team operates, innovates, and delivers business value. The ideal candidate is a strategic thinker with experience in design operations, research coordination, and a proven track record of implementing systems that elevate team performance and drive organizational success.

KEY RESPONSIBILITIES

Lead operational aspects of the design team, including tool management, budget oversight, and asset library maintenance

Maintain design team rituals, including design sprints, cross-functional workshops, and office hours

Coordinate research operations, including participant recruitment, interview scheduling, and insights management

Maintain documentation, guidelines, and processes for design-engineering collaboration

Drive efficiency in design operations through process improvements and automation initiatives

Create and maintain comprehensive onboarding programs for new design team members

Proactively identify opportunities for operational improvements and implement solutions

Partner with design leadership to establish operational vision and strategic priorities.

Define, track, and report on key performance indicators for design team efficiency and impact

Foster a collaborative, high-performance design culture through team-building initiatives and cross-functional partnerships

BASIC QUALIFICATIONS

5+ years of experience in Design Operations, Research Operations, or a similar role

Experience with vendor management, ideally managing design tools and systems (e.g., Figma, Fullstory, design libraries)

Strong project management and organizational skills

Experience creating and maintaining design / research documentation and guidelines

Demonstrated ability to work autonomously and drive initiatives independently

PREFERRED QUALIFICATIONS

Experience with design systems and component libraries

Experience developing and implementing onboarding programs (design team)

Experience with research participant recruitment and management

Experience working for enterprise software companies

Knowledge of UX research methodologies and best practices

Track record of implementing measurable process improvements and KPIs

Experience in change management and organizational transformation

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 2 days per week , so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 121,000 - 205,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts (https : / / careers.pagerduty.com / jobalerts) !

Where we work

PagerDuty operates a hybrid work model with offices (https : / / careers.pagerduty.com / locations) in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions :

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values (https : / / careers.pagerduty.com / #values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https : / / careers.pagerduty.com / global-benefits) .

Your package may include :

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company-wide hack weeks

Mental wellness programs

• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https : / / careers.pagerduty.com / home) and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (https : / / www.pagerduty.com / privacy-policy / ) .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.