Hospitality Manager

Who We Are

Join the team at  Jon & Vinny’s , where passion for great food and genuine hospitality come together in a fast-paced, energetic environment! We’re looking for dedicated, team-oriented individuals who thrive in a dynamic setting and take pride in delivering exceptional guest experiences. Whether you’re a seasoned hospitality professional or eager to grow in the industry, we offer a supportive and inclusive workplace with opportunities for career advancement. If you love working with great people, enjoy a lively atmosphere, and want to be part of a restaurant that values quality, teamwork, and community, we’d love to hear from you!

Jon & Vinny’s is a fast-paced, high-volume, all-day restaurant serving several Los Angeles communities 7 days a week. Known for our welcoming vibe, delicious food, and exceptional wine and cocktail offerings, we’ve become a neighborhood favorite where guests come to celebrate everything from casual dinners to special occasions. With a bustling atmosphere, we’re dedicated to delivering the kind of hospitality that makes every guest feel like a VIP.

Our concept is simple yet refined—a place for families, friends, first dates, and everything in between. We focus on creating joyful experiences with comforting food, great wine, and a vibrant atmosphere. If you’re someone who thrives in a high-energy environment and wants to be part of a dynamic, growing brand, this is the perfect place for you.

Core Values

Hospitality

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests.

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement.  As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

Service Manager Job Description

The Service Manager is an entry-level management position responsible for supporting the day-to-day front-of-house (FOH) operations, with a focus on service execution, team training, and beverage program standards. They play a key role in delivering a positive guest experience, ensuring the cleanliness and readiness of the facility, and maintaining a professional, positive working environment for all employees. This role is a vital link between hourly staff and senior leadership, with a strong focus on service execution, team development, and systems mastery.

Service Managers lead from the floor — bringing presence, intention, and accountability to every shift. They must understand and embody the spirit of our hospitality while helping others do the same. This role is ideal for someone passionate about service, energized by training, and excited to grow as a leader within our company.

What you'll do : Service Execution

• Maintain full mastery of the Steps of Service, and ensure that they are executed with consistency across all FOH roles - no skipped steps or shortcuts.
• Ensure daily adherence to service checklists.
• Lead by example in all FOH roles - utility, beverage servers, servers, takeout and hosts.
• Uphold and train for all service SOPs for birthdays, chit procedures and host communications, takeout protocol for Doordash and orders called in.
• Maintain that all roles set the table properly according to procedure.
• Focus on table maintenance - waters refilled, fresh napkins, clearing finished plates.
• Making sure every table is cleared for dessert by removing placemats and wiping the table down.
• Ensure urgency in resets between reservations
• Maintain that all roles are productive and contribute to service in a positive manner - effectively managing hourly employees and guiding them with core values.
• Fill any gaps as needed to maintain efficient service flow and guest satisfaction.

Guest Relations and Floor Leadership

Collaborate with Guest Relations & Events Manager to :

Food and Beverage Program Knowledge

Team Training & Coaching

Operational Support & Cleanliness Oversight

Administrative & Financial Awareness

Other Duties as Assigned

Qualifications :

FLSA Status : Exempt

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Why Join Jon & Vinny’s?

By joining our team, you’ll be part of a passionate, supportive group that’s constantly looking to grow, innovate, and provide the best possible experience for our guests. This role is not just about managing the floor—it’s about being a part of something bigger, contributing to a brand that’s all about warmth, inclusiveness, and the joy of sharing great food and wine.

If you’re excited about becoming a part of the Jon & Vinny’s family and are ready to take on the challenge of a high-volume, hospitality-focused environment, we’d love to meet you!

Apply today and let’s create unforgettable dining experiences together.