Vice President of Enterprise Operations

Vice President of Enterprise Operations

Rackspace is seeking a Vice President of Enterprise Operations, you'll lead the operational strategy, execution, and delivery for Rackspace's largest customers.

Work Location : If located near a Rackspace office, you'll work a hybrid schedule 2 days in the office and three days remote. If not located near an office, you may work 100% remotely.

Key Responsibilities

Have full leadership responsibility for a company-wide support function, non-core business unit or a region.

Develop strategic plans for own organizational entity.

Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes.

Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction.

Supervise directors and / or senior managers who have overall responsibility for the operation of their areas.

Accountable for the financial performance of a support function, non-core business unit or region.

Influence the allocation of resources across multiple divisions, regions or sub-functions.

Establish goals and objectives ensuring alignment with business units and corporate strategic plans.

Evaluate key business and organizational challenges; direct the development of new or innovative solutions.

Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy.

Set ROI expectations to achieve enterprise imperatives.

Own operational strategy and delivery for enterprise customers across all functions.

Build and optimize processes to ensure on-time, high-quality deliverables.

Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations.

Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization).

Partner with product / engineering, and ITS to operationalize AI-driven tools for customer-facing teams.

Qualifications

Bachelor's degree required, advanced degree preferred.

15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role.

Experience with cloud technology companies with enterprise-level clients.

Familiarity with customer success, technical delivery, and post-sales operations.

Background in deploying AI / ML technologies for operational use cases.

Excellent management skills with in-depth knowledge of organization's development design procedures and objectives.

Ability to develop a vision and guide leadership through the change and implementation process.

Ability to leverage resources to meet goals and objectives efficiently and effectively.

Ability to adapt and lead through change.

Proven track record of scaling enterprise operations in a technology or services environment.

Executive Presence : C-suite interaction capability.

Financial Acumen : Deep P&L management experience.