EY wavespace AV / Technology Support Specialist

The opportunity

EY wavespaces are at the forefront of EY’s Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation. There are currently ~50 wavespace centers globally. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. They are highly-connected, forming a powerful network for the EY business to connect sessions and teams. wavespace helps our clients to respond to disruptive forces and new digital challenges

The EY wavespace™ AV / Technology Support Specialist will act as a dedicated on-site support wavespace specialist and technical first point of contact for meetings and events held in their respective geographic area. In this role, they should be able to deliver quality client service, be equipped with appropriate knowledge and be well-versed technically of EY’s technology landscape. They will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team, ensuring open communication and feedback. In addition, they’ll need the ability to build ongoing relationship with other EY Technology teams and Service Line functions to provide relevant services and opportunities.

Your key responsibilities

Assists with local on-site and off-site support for firm sponsored wavespace functions / meetings, including a deep understanding and knowledge of network infrastructure, lab / wavespace internal networks and the EY network.

• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assist with provisioning and de-provisioning processing, including setting up of hardware / software for the wavespace support team
• Assists with (or coordinates) the repair of end user hardware and / or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies ( MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies.
• Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc.
• Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom
• AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP / PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production / spot lights
• Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs,
• Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting,
• Support Lab specific hardware - MS HoloLens / Meta Quest headsets; 3D Printers
• Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
• Knowledge in utilizing NAS capabilities and secure storage
• Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
• Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
• Communicate and manage relationships with vendors
• Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
• Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences
• Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
• Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end user technology needs and incidents
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

Analytical / Decision Making Responsibilities :

Supervision Responsibilities :

The EY wavespace™ AV / Technology Support Specialist will report to the Americas EY Technology wavespace Support Lead. In addition, there may be resources that will be shared among the functional group with numerous on-site staff that will indirectly be managed and motivated through matrix management.

Skills and attributes for success

Education :

Experience :

Certification Requirements :

What we offer The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $60,400 to $109,600 . The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $72,500 to $124,500 . Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.