Job Description
Job Description
Description : Job Summary :
Flueid is hiring a SoftPro Select Application Specialist. Many of our customers are high-volume, nationally producing title companies who partner with Flueid to configure, maintain, and optimize their SoftPro Select environments using our custom-built tools and integrations.
In this role, you will provide product support, configure workflows, create documents, deliver hands-on training, and contribute to internal knowledge resources. By working closely with product, QA, and customer success, you'll play a key role in refining the platform and improving user outcomes.
The ideal candidate has practical experience in title production, a strong understanding of operational workflows, and the ability to configure and communicate software solutions clearly. You should be detail-oriented and user-focused.
Flueid will provide hands-on training and ongoing support to help the right candidate succeed in this role. If you bring a strong background in title operations, SoftPro Select experience, and a desire to learn, we encourage you to apply.
Duties / Responsibilities :
Software Support (40%)
- Address SoftPro Select inquiries and troubleshoot to identify and resolve user-reported issues.
- Support Flueid's custom-built tools and automations integrated with SoftPro Select.
- Document all tickets in Zendesk clearly, accurately, and with sufficient detail for team handoff or future reference.
- Partner with internal teams to escalate and resolve system-level problems.
- Document recurring issues, troubleshooting steps, and solutions to build internal knowledge and reduce future escalation.
Software Configuration (40%)
Design and configure SoftPro Select templates using conditional logic and formula-based field customization.Scope, design, and configure custom workflows that align with real-world title and escrow processes, streamlining tasks and reducing user friction.Build and refine automation workflows using SoftPro's built-in tools and scripting capabilities.Create and maintain custom ReadyDocs, ReadyBlocs, and ReadyDoc Trees to meet the needs of title and escrow teams.Software Training (10%)
Deliver tailored training sessions for users at all technical skill levels.Translate complex system functionality into clear, actionable instruction that maps to day-to-day tasks.Lead live webinars aligned to client-specific workflows and recent software updates.Create and maintain training guides, documentation, and self-help resources to foster user autonomy.Continuing Education & Product Knowledge (5%)
Maintain deep working knowledge of SoftPro Select features, updates, and configuration capabilities.Stay current on changes to the platform and related tools to ensure accurate support, training, and configuration.Participate in ongoing professional development, including internal training sessions, vendor-led learning, and peer knowledge-sharing.Serve as a resource for internal teams and clients by translating new product features into real-world value.Cross-Team Collaboration (5%)
Collaborate with product, QA, and customer success teams to translate user feedback into actionable improvements.Share configuration insights and user behavior trends to inform product planning and quality assurance efforts.Identify, document, and escalate bugs or inefficiencies with thorough context and reproducibility.Additional Duties
Step into new tasks or cross-functional projects as needed to support growth, collaboration, and continuous improvement.Other duties and tasks as assigned by manager.Requirements :
Required Skills / Requirements :
Core Experience
1-2 years of experience with title production software, with at least 1 year specifically using SoftPro Select.Hands-on experience configuring or implementing SoftPro Select, including template maintenance, automation workflows, and formula creation.Familiarity with SPAdmin tools, including user permissions, settings adjustments, and configuration troubleshooting.Background in title, escrow, or legal operations (e.g., title officer, escrow assistant, paralegal, etc.).High school diploma or equivalent required; relevant certifications or degree preferred.Technical Proficiency
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).Strong troubleshooting skills with the ability to prioritize and resolve issues independently.Ability to interpret and write formulas and code snippets within SoftPro Select is preferred.Proven ability to learn new software applications quickly and efficiently.Communication & Organization
Clear, professional written and verbal communication.High attention to detail with strong organizational and time management skills.Comfortable working independently and within a collaborative team.Work Schedule & Environment
Core hours are Monday-Friday from 8 : 30 AM to 5 : 30 PM Mountain Time or Pacific Time (Pacific Time preferred).Comfortable working independently and collaboratively in a fast-paced software-driven environment.Flexible and AdaptablePhysical Demands :
Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.Regularly required to sit; use hands and fingers to grab, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.The employee must occasionally lift and / or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.Must be able to talk, listen and speak clearly on the telephone, in video conferencing and in person.