Supervisor, Consumer Loan Originations

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Supervisor, Consumer Loan Originations

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range :

$68,675.00 - $103,013.00

Scheduled Weekly Hours :

40

What You'll Be Doing

Assists with the day-to-day supervision of the Consumer Loan Originations team ensuring Members receive prompt, accurate, efficient, and high-quality service. Oversees operational changes that are executed, resolves teammember escalations and Member concerns.

• Proactively recommends measurable performance goals for their teams (primarily SDR I's, SDR II's) ensuring the delivery of high-quality service. Takes actionable steps by providing daily operational support, addressing questions, handling escalations and resolving problems promptly. Implements key performance indicators (KPI's) to track service quality aiming for continuous improvement and measurable success is daily operations.
• Sets measurable objectives for identifying, leading, and conducting training sessions aiming for continuous improvement in process and service quality. Collaborate with management to ensure training activities align with performance goals and focus on career development. Utilize key performance indicators (KPI's) to measure the effectiveness of training initiatives with a focus on skill and career development.
• Establishes and tracks measurable daily operational goals to assess the quality and productivity of their direct reports. Utilize key performance indicators (KPI's) to monitor and improve the performance of their teams ensuring consistent achievement of high-quality results including productivity and service. Assists with scheduling and allocating team resources to highest level of service and quality are achieved.
• Sets measurable team development objectives for delivering the highest service level. Uses observations, call monitoring, coaching, and feedback to assess and enhance performance. Implements measurable plans to improve consultation, knowledge, and service skills, regularly evaluating progress for continuous improvement in team development.
• Works directly with Assistant Manager and Department manager to execute key strategies to improve service, implement efficiencies and improve processes.
• Researches and resolves Member complaints, arising from Voice of the Member, CFPB, and other areas. May suggest changes to systems and procedures to prevent future complaints.
• The Management Team, comprising the Assistant Manager and Supervisor, rotates within the escalation queue, handling operational and service escalations from teammembers and Members, with further escalation to an Assistant Manager or the Manager when needed.
• Completes necessary reporting and provides required updates such as annual reviews, performance discussions, and one on one discussions.
• Provides consultative services to Members regarding credit union products and services and ensuring that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns, and gaining agreement.
• Identifies trends and enhancements related to the Consumer Lending process that could result in process or service efficiencies. Assists in researching, evaluating and implementing department and / or divisional projects that pertain to the scope of the department.
• Maintain expert-level operational knowledge to serve as a subject matter expert and develop the knowledge of the team.
• Processes Member transactions and provides product and service information over multiple contact channels offered.
• Stays informed of changing trends within the Credit Union movement or department-specific industry and offering recommendations for change.
• Ensures team is compliant with policies and procedures, audit standards, and remains current on and informed of Standard Operating Procedures (SOP).
• Reviews and decisions loan applications within their limits, conducting interviews with applicants to gather information on their loan needs, earnings, and financial condition.

Additional Job Functions

Qualifications

Knowledge, Skills, and Abilities

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.