RESPONSIBILITIES
ITEC support for DEFI-Debt Capital Market (DCM) business lines (70%) :
- Provide business / technical support for in-house and third party applications.
- Handle client support calls
- Monitor nightly batch jobs and file feeds / interfaces
- Communication to all clients and other relevant ITEC members of incidents / system down time
- Log all support incidents / requests / releases into ITrack, an in-house incident / release management tool.
- Produce / update application support procedure documents
- Communicate / Coordinate with ITEC-HUB Infrastructure groups and software vendors to troubleshoot production issues and to promote version releases
Application development for DEFI-Debt Capital Market (DCM) business lines (30%) :
Produce / update technical requirement documents (if applicable)Implement / Test systems, database, reports and feeds / interfacesClient requested enhancementsApplication bug fixesProject implementationFacilitate timely status report to client and managementStay in-touch with industry and technology. Bring new developments and opportunities to attention of management / businessTECHNICAL SKILLS
Required / Must have :
Programming Languages : VB / , VBA, SQL
Operation Systems : MS Windows NT / 2K / XP, Sun Solaris
Software : MS Office, MS Access, MS Project, Crystal Reports
Desired / Plus : Shell / Perl script, C / C++, TIBCO, XML, Java, .NET, HTML, UML
BUSINESS KNOWLEDGE
Required / Must have : Basic knowledge of Real Estate loans, Commercial Paper, Loans and Securities.
Required Skills / Work Experience
Required / Must have :
2 – 4 years total IT experience.1 - 2 years banking software experience.Strong communications and client / user relationship skills needed to be successful in this role.COMPETENCIES / EDUCATION
Required / Must have : Strong technical background
BS / MS in Computer Science or Major in Computer Science.