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Document Processor, BES

Document Processor, BES

IntegreonFargo, ND
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Role Summary :

The Document Processing Workflow Coordinator will work with their assigned team members to deliver high-quality, time-sensitive projects to requestors. To be successful in this role candidates must have a keen eye for detail, impeccable time management, and the ability to communicate clearly both over the phone and through e-mail. This is a technical role, so having an advanced software aptitude in the MS Office Suite and Adobe is required.

Responsibilities & Duties :

  • Accurately track time spent working on projects in a timekeeping system
  • Use a project board to ensure timely delivery of projects
  • Intake work requests from clients
  • Delegate tasks to team members
  • Receive instruction and project requests from team members
  • Communicate with requestors when there are project questions
  • Adapt quickly to new technologies & processes
  • Ability to complete or learn project types such as :

o Convert, format, and edit Word documents

o Modify PDFs

o Data entry, mail merges

o Transcription

o Modify PowerPoint presentations

o Basic proofreading

o Transcription

Required Skills / Capabilities :

  • Must be able to demonstrate expert-level skill in using Microsoft Office 365 Suite and Adobe Acrobat Pro 11.
  • Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
  • Must multi-task and oversee multiple projects at any given time.
  • Demonstrate the ability to perform accurately under time pressures and constraints.
  • Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
  • Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
  • Demonstrate the ability to be a problem solver who is able to work independently.

    • Education & Experience :

  • High School Diploma or Equivalent
  • 2 years in Microsoft Office
  • 3 Years Customer Service (call center, receptionist, etc., preferred over retail)

    • Employee Status :

    Full-Time; Non-Exempt

    Benefits :

  • Health, vision, dental with multiple packages to pick from
  • Pet insurance
  • 401k with employer matching component
  • Up to 19 days of PTO in first calendar year
  • Nine paid holidays per year (2x pay if working on any paid holiday)
  • 15% Tuition discount with Rasmussen University (for you and family members!)
  • 10% University of Jamestown’s Master’s degree programs
  • Advancement opportunities
  • Personal & professional development opportunities

    • Reports To : Operations Lead

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    Document Processor • Fargo, ND