Personal Lines Insurance Account Executive

Job Description

Job Description

Overview

Job Title : Personal Lines Insurance Account Executive

• ???? Location : Worcester, MA – Hybrid
• ???? Schedule : Full-time (Standard business hours; hybrid flexibility available)
• ???? Pay : $70,000–$80,000 / year + Commission / Bonus
• ???? Position Type : Full-time

Why Join IMA?

IMA is one of New England’s largest independent insurance agencies, family-owned and operated since 1924. Headquartered in Worcester, MA, our team of more than 50 professionals provides tailored insurance solutions and exceptional client service. We pride ourselves on strong carrier relationships, market longevity, and our ability to deliver the right coverage at competitive pricing. At IMA, you’ll be part of a supportive, inclusive, and growth-oriented environment where teamwork and client dedication are at the heart of everything we do.

What We Offer :

✅ Competitive salary and commission / bonus structure

✅ Comprehensive health benefits package

✅ 401(k) with company contribution

✅ Paid Time Off – vacation, sick time, and paid holidays

✅ Career advancement and professional development opportunities

✅ Supportive and inclusive work environment guided by our core values

Your Role as a Personal Lines Insurance Account Executive :

As a Personal Lines Insurance Account Executive, you will be responsible for managing and retaining an assigned book of personal lines accounts. You will act as a trusted advisor to clients, ensuring their coverage needs are met, renewals are handled seamlessly, and client relationships remain strong. This role requires excellent communication skills, insurance expertise, and a commitment to delivering outstanding service that drives client satisfaction and retention.

Key Responsibilities :

Manage day-to-day needs of assigned personal lines accounts, including policy changes, invoicing, and coverage reviews.

Maintain appropriate coverage for clients, identify gaps, and recommend solutions.

Provide prompt, accurate feedback to client inquiries.

Build and maintain positive working relationships with clients, carriers, and team members.

Facilitate the renewal process by gathering information, securing terms, and delivering options in advance of effective dates.

Conduct remarketing as needed, including online rating, applications, and carrier communications.

Contribute to agency growth by cross-selling and upselling within the existing book of business.

Follow established workflows and maintain accurate records.

Collaborate with internal teams to ensure exceptional client service delivery.

What You Need to Succeed :

Strong written and verbal communication skills.

Excellent organizational skills, with attention to detail and accuracy.

Ability to prioritize tasks and work independently.

Strong problem-solving and conflict resolution abilities.

Team-oriented mindset with creativity and adaptability.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Experience with AMS360 is a plus.

Minimum of 3 years’ personal insurance experience.

Active Property & Casualty license required.

Professional insurance designations (CIC, CISR, etc.) preferred but not required.

Demonstrated knowledge of personal lines underwriting and coverage.

Familiarity with carrier rating systems.

Important Information :

Take the next step in your career with IMA—where client dedication, teamwork, and opportunity come together.