Automotive Service manager now hiring

AUTOMOTIVE SERVICE MANAGER NOW HIRING

Location : Mike Terry Chevrolet

Address : 802 Commerce Street Refugio TX 78377

Presented by : National Automotive Training Academy (NATA)

Mike Terry Chevrolet in Refugio Texas is hiring an experienced Automotive Service Manager who knows how to run a successful service department lead a motivated team and build a long-term career. This position offers strong income potential and the opportunity to join a respected customer-focused dealership.

SUMMARY

Runs an efficient and profitable service department through productive staffing customer retention cost controls achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians time is consistently sold to service customers.

ESSENTIAL DUTIES

Forecasts goals and objectives for the department and strives to meet them.

Hires trains motivates counsels and monitors performance of all service department staff.

Prepares and administers an annual operating budget for the service department.

Maintains reporting systems required by general management and the factory.

Attends manager meetings.

Monitors and controls departmental performance using reports tracking systems and surveys.

Strives for harmony and teamwork within the department and across all departments.

Develops and implements a marketing plan promoting new and repeat business.

Ensures compliance with all federal state and local regulations (OSHA hazardous waste etc.).

Oversees manufacturer warranty and policy procedures.

Holds weekly department meetings.

Directs and schedules all department employee activities.

Conducts and facilitates technical training as needed.

Monitors technician productivity and payroll records.

Coordinates parts orders with the parts manager to ensure availability.

Approves all repair orders before warranty submission ensuring sales and hours accuracy.

Maintains customer relationships to encourage repeat and referral business.

Ensures repair quality spot-checks jobs for completeness and accuracy.

Keeps all work areas and customer spaces clean and professional.

Builds recruitment relationships with technical schools.

Serves as liaison with factory representatives.

Maintains special tool inventory and customer service files.

Ensures prompt customer greeting accurate estimates and professional communication.

Handles all customer complaints per dealership policy.

Performs 24-hour follow-up calls for customer satisfaction.

Maintains a safe work environment and professional appearance.

Performs other tasks as assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

Strong leadership communication and organizational skills.

Proven record of running or assisting a successful service department.

Commitment to quality safety and customer satisfaction.

EDUCATION / EXPERIENCE

Bachelors degree (preferred) or equivalent combination of education and experience.

4 10 years of progressive automotive service experience preferred.

CERTIFICATIONS / LICENSES

ASE Certifications (Auto / Light Truck Medium / Heavy Truck or Collision Repair).

I-CAR Advanced Training Certificates.

State Vehicle Inspector & Emissions Certifications.

Valid Drivers License required.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Must be able to perform the essential functions safely in a dealership service environment. Reasonable accommodations may be made for qualified individuals with disabilities.

APPLY NOW

If youre ready to join a winning team and build a lasting career apply today!

Key Skills

Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1