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Director of Software Engineering (Operations)

Director of Software Engineering (Operations)

JPMorgan Chase & Co.Plano, TX, United States
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If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within the Home Loan - Servicing Technology group, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery.

Job responsibilities

  • Leads technology and process implementations to achieve functional technology objectives
  • Demonstrates expertise in site reliability principles and balances features, efficiency, and stability.
  • Effectively negotiates with peers and executive partners to ensure optimal outcomes for all.
  • Drives the adoption of site reliability practices throughout the organization.
  • Ensures teams demonstrate site reliability best practices, empirically proven through stability and reliability metrics.
  • Drives a culture of continual improvement and solicits real-time feedback to enhance the customer experience.
  • Delivers technical solutions that can be leveraged across multiple businesses and domains
  • Provides personalized coaching for entry to mid-level team members.
  • Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.
  • Employs AI-driven solutions to streamline processes and enhance operational efficiency.
  • Leverages AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service.

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
  • Experience developing or leading cross-functional teams of technologists
  • Experience with hiring, developing, and recognizing talent
  • Experience leading a product as a Product Owner or Product Manager
  • Practical cloud native experience
  • Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
  • Provides personalized coaching for entry to mid-level team members.
  • Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.

    • Preferred qualifications, capabilities, and skills

  • Demonstrates an understanding of the fine balance between features, efficiency, and stability.
  • Active experience or deep curiosity in applying AI to operations—such as LLM-based copilots, anomaly detection, automated runbooks, autonomous agents (. CrewAI, LangGraph), or Retrieval-Augmented Generation (RAG) workflows for support.
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    Director Of Software Engineering • Plano, TX, United States