Head of Central Operations

Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Market Operations

About the Company :

World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.

This opportunity would be with Tools for Humanity.

About the Team :

Tools for Humanity is building the global infrastructure to make digital identity and financial systems more inclusive, secure, and accessible. As we expand across markets, our operations must scale with precision and creativity. We are seeking a Head of Central Operations (Market Ops) to lead the backbone of our operational strategy—ensuring that policy, logistics, and process challenges are solved effectively while empowering teams to deliver exceptional execution.

About the Opportunity :

The Head of Central Operations will oversee the design, execution, and optimization of the central functions of our market operations team including logistics, customer experience and global enablement. This person will be a well-rounded operator with a strong track record of managing people, processes, and cross‑functional initiatives. The ideal candidate is part strategist, part problem‑solver, and part coach—someone who thrives at navigating ambiguity, scaling systems, and motivating teams.

Key Responsibilities

Operational Leadership

• Drive the design and execution of central operations that support all markets globally.
• Tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable.

Program & Project Management

People Management

Problem‑Solving at Scale

Stakeholder Collaboration

Qualifications

Nice to Have :

Who You Are :

Pay transparency statement (for CA and NY based roles) :

The reasonably estimated salary for this role at TFH ranges from $250,000 - $320,000 , plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR

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