Customer Service Representative

Customer Service Representative

This person will work closely with the General Manager and team members to deliver exceptional client service. The primary job of the Customer Service Representative (CSR) is to interact with current and prospective clients in a manner that provides a positive customer experience. The CSR will monitor requests for quotes or other information and ensure a timely response to all requests. The CSR will prepare and send quotes in response to customer requests. The CSR will be aware of and track the status of orders from start to completion. The CSR communicates both internally and externally to ensure work is completed to client expectations. In addition, the CSR may manage outgoing and incoming shipments, process invoices, receive payments, enter information into company software programs, and interact with external vendors.

Responsibilities include :

• Greeting clients on the phone and when they enter the studio
• Meeting with current and prospective clients to explain the products and services of the company
• Client relationship management maintaining regular contact with current and prospective clients
• Updating and maintaining the company CRM database
• Preparing and delivering quotes
• Delivering or arranging for the delivery of finished goods
• Sending invoices and receiving payments as necessary
• Following up on accounts receivable as necessary
• Tracking of outsourced activities for the monthly royalty report

Skills Required :

Ideal candidates will also possess :

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.