Manager I, Field Technical Service Engineering - Surgical

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon.  The Regional Service Manager leads a team of 8 to 14 field service engineers to install and support Alcon Laser, Surgical and diagnostic equipment within the assigned service region (New Jersey, New York, Massachusetts, Pennsylvania).

In this role, a typical day will include :

• Provide comprehensive service and sales support on all Alcon equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.
• Achieve financial goals and control expenses within budgetary guidelines.
• Support service contracts and time-material revenue by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities, provide feedback and coaching.
• Hire, develop, train, motivate and lead a team of Field Service Engineers.
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.
• Perform other duties, monthly reports and projects as assigned by service management.

WHAT YOU’LL BRING TO ALCON :

Preferred Skills and Experiences :

HOW YOU CAN THRIVE AT ALCON :