Solution Advisor - Patient Accounting

Activities :

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Solution Advisor providing Cerner expertise, support, and knowledge transfer sessions to the National / VISN Councils / local workshops, and VA solution experts. Support translation of Cerner capabilities and nomenclature to enable VA understanding in partnership with the Solution Expert. Bring the VA-assigned solution experts up to speed in their respective areas with solution knowledge. Review and help the Solution Management Administrators (SMA) with the task orders and deliverables, and ensure they are received on time and are completed accurately per program office requirements. Provide support to the SMAs and members by assisting in the current state workflow / requirements analysis. Assist in future state workflow design and diagrams. Identify potential risks and pain points in the workflows. Assist with management, escalation, and resolution of trouble tickets and change requests. Assist in reporting requirements / mapping / identification. Assist in the development of EHRM testing scripts and support all EHRM testing types and EHRM testing events. Review and assist in managing issues and risks with mitigation plans. Work with Oracle Health and VA in build / design / workflow changes. Assist in the review of training manuals and job aids. Assist and support in cutover / go live planning and post go live support. Assists with development and review of workplans. Provide solution knowledge expertise on Patient Accounting.

Requirements :

Minimum qualifications :

5+ years of professional work experience

Works independently designing and developing new software products or major enhancements to existing software for a healthcare / clinical environment.

Acts as highest level technical expert, addressing problems of systems integration, compatibility, healthcare semantics, informatics and multiple platforms.

Responsible for project completion.

Performs feasibility analysis on potential future projects to management

Bachelor's degree in Healthcare IT, computer science, electronics engineering, engineering or technical related field, or a n additional 10 years of experience may be substituted for degree requirements

Additional qualifications :

Experience in the VA

Preferred Millennium experience on code levels 2018 or higher

Preferred understanding of Cerner Model recommendations

Knowledge of Patient Accounting solution configuration

Analysis and development of Current / Future State workflows required

Experience managing functional validation and end user testing for Cerner (or other EHR) and integrated third party solutions

Able to identify and mitigate risks

Performs feasibility analysis on potential future projects to management

Experience supporting the identification of root causes, courses of actions, and potential solutions to support any major incident or response efforts

Experience leveraging ServiceNow's out-of-the-box features to customize reports and solutions for clients. Experience collaborating with multiple stakeholder groups to evaluate and escalate tickets

Strong leadership, written / oral communications, analysis, data gathering and organization skills

Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Experts to provide recommendations for optimization and effective change