Customer Service Representative

Customer Service Representative

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Answer and manage incoming calls, emails, chats, and / or interactive voice response systems

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team target goals

Record, organize and file customer interactions and account changes

Able to up-sell if needed

Able to schedule call back and appointments to resolve customer needs

Requirements

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and other communication platforms

Basic computer skills and experience

Able to multitask

Excellent time management and prioritization skills

Ability to listen actively, relay information, and answer questions and / or concerns.

Customer-focused for positive customer experience and resolution

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)