Job Description
Job Description
Description :
Part-Time - ~30 hours / week
LOCATION : ERLANGER, KY
Mid-American Pools is a leading pool construction and pool service company in Cincinnati and the greater tri-state region. Mid-American is renowned for delivering luxury, complex, and large-scale pool projects with excellence. We pride ourselves on our commitment to excellence, quality, and client satisfaction.
We are seeking a skilled Sales Coordinator to assist our sales teams. The overall responsibility of the Sales Coordinator is to support our sales, construction, and renovation teams. This hybrid role bridges pre-sale qualification, customer communication, and administrative coordination throughout the construction process. The ideal candidate will be highly organized, personable, and capable of managing multiple moving parts in a high-end residential construction environment.
We invite you to learn more about us at https : / / midamericanpools.com and read on for a further description of the role.
Key Responsibilities :
Lead Qualification & Sales Support
- Screen and qualify inbound leads via phone, email, and web form submissions.
- Conduct initial discovery calls to gather project details and assess fit.
- Coordinate site visits and consultations for the sales team.
- Maintain accurate and up-to-date lead records in CRM.
- Follow up with unresponsive leads and nurture long-term prospects.
- Assist with other sales and marketing activities.
Administrative & Construction System Management
Enter and maintain client / project data in construction software systems (e.g., JobTread)Create and track project folders, forms, and documentation.Maintain up-to-date records of project status and progress milestones.Assist with scheduling and coordination between sales, operations, and subcontractors.Client Communication & Selections
Serve as a communication bridge between homeowners and internal teams.Manage client touchpoints : schedule updates, milestone check-ins, and selections reminders.Guide clients through the material selection process (tile, plaster, coping, finishes, etc.)Track and document client decisions to ensure timely project progression.Permitting & Compliance
Prepare and submit permit applications to local municipalities.Track permit status and follow up as needed to prevent project delays.Coordinate with surveyors, engineers, and inspectors, as necessary.Maintain organized records of permits, inspections, and related correspondence.Compensation & Benefits
Competitive base hourly rate.Healthcare benefits offered (at 30 hours / week) – 100% company paid premiums for employee (~$6,300 cost to co.) - Family healthcare insurance is available at cost.Dental benefits – 100% company paid premiums for employee (~$400 cost to co.) - Family dental insurance is available at cost.10,000 company paid life insurance with additional voluntary life available at employee expense.401k plan with a 4% company match if the employee contributes 5%.Vision, STD / LTD available at employee expense.Requirements :
Required Qualifications
Excellent customer-facing communication skills.Excellent written and verbal communication skillsExcellent organization and attention to detail.2–5 years of experience in administrative, customer service, or sales / project coordinationExperience with CRM or construction project management software (e.g., JobTread, Buildertrend, CoConstruct)Familiarity with residential construction or permitting processes preferred.Highly organized, with strong attention to detail and follow-throughProfessional and positive demeanor with clients and coworkersSelf-starter comfortable juggling multiple responsibilitiesExhibit Mid-American Pool’s Core Values : Teamwork, Excellence, Customer Focus, Integrity, and Reliability.Ability to work quickly and effectively under pressure and manage multiple priorities.Proficiency with Microsoft OfficePreferred Qualifications
Previous experience with residential construction or renovation sales and customer communication in a similar role.Personable, with experience using social media professionally to engage audiences or promote services.Skilled and comfortable with use of AI tools.Additional Requirements :
This is an onsite position at our facility in Erlanger, KY.Must be authorized to work in the United States.A criminal background check is required.Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.Drug screens are NOT required for employment but can be required subsequently if warranted.