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Customer Care Representative

Customer Care Representative

AbatixAustin, TX, United States
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Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.

Pay range : $20 / hr+ depending on experience

Job Description

  • Assist customers in person, over the phone and via email
  • Provide pricing and product information, process orders and provide delivery information
  • Source and process special orders and direct shipments
  • Stay current on product knowledge
  • Resolve discrepancies regarding shipments, receipts or other transactions
  • Recommend process improvements and new customer opportunities to supervisors
  • Perform vendor relations and negotiations as needed

Job Requirements

  • 2+ years of customer service experience
  • Excellent verbal and written English language skills
  • Computer literacy and ability to use spreadsheets and software with minimal supervision
  • Strong customer service mindset
  • High level of professionalism
  • Ability to multitask in a fast-paced environment
  • Motivation, dependability, punctuality and organization skills
  • High school degree or GED certificate required

    • Benefits of the Abatix Family

  • You start earning PTO on Day 1 because we believe in your work / life balance
  • We offer you choices in healthcare plans
  • We are an ESOP which means if we make money - you make money!
  • We match contributions to your 401(k) plan because we believe in your financial future
  • We give you additional Life Insurance at no cost to you
  • We offer STD, LTD and additional insurances so you can make sure your family is secure
  • We offer flexible spending accounts for medical and child care expenses

    • Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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    Customer Care Representative • Austin, TX, United States