Restoration Operations Manager

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Restoration Operations Manager Multi-Site Salem MA & Manchester NH

About SERVPRO Team JRF

SERVPRO Team JRF helps homes and businesses recover from water fire mold storm and specialty cleaning events across Massachusetts and New Hampshire. Were growth-minded quality-driven and people-focusedbacked by the industrys most recognized restoration brand.

This role is for a seasoned restoration / mitigation operations leader (SERVPRO ServiceMaster Belfor Paul Davis ATI PuroClean etc.) who wants to run multiple locations and build strong field teams.

Compensation Schedule & Location

Base salary : $100000$110000

Bonus : Performance-based bonus opportunity up to $30000 annually

Status : Full-time exempt

Schedule : Primarily MondayFriday with rotational on-call for emergencies / storm events

Location : Based in Salem MA with regular field time in Salem MA and Manchester NH

Vehicle : Company vehicle provided

Important : This role requires prior experience in property damage restoration / mitigation. Candidates without restoration experience will not be considered.

Why Youll Love Working Here

Impact at scale : Lead day-to-day mitigation operations for multiple SERVPRO franchises (Salem & Manchester).

Build winning teams : Hire train and grow production staff into future leaders.

Strong support :

• 100% company-paid medical dental & vision (single employee)
• 401(k) match profit sharing
• Company vehicle
• Professional development & IICRC certification support

Career runway : Leadership mentoring Master track opportunities and the tools to do your best work.

What Youll Do

• Lead field operations to ensure high-quality work strong customer communication and adherence to SERVPRO standards.
• Forecast workload and crew capacity with the GM; manage staffing recruiting and onboarding for production teams.
• Keep the team storm-ready with surge staffing and emergency response plans.
• Implement a structured training path for technicians; schedule and track IICRC certifications (WRT / ASD; Master tracks a plus).
• Conduct regular 1 : 1s and performance reviews; coach in the field to reinforce safety SOPs and quality.
• Build efficient daily schedules with the Office Manager and Project Managers; manage the on-call schedule.
• Ensure vehicles equipment and supplies are maintained compliant and ready for deployment.
• Track and manage job profitability labor utilization and consumables in alignment with franchise KPMs.

Must-Have Qualifications (Please Read Before Applying)

You must meet all of the following to be considered :

Restoration industry experience minimum 3 years (REQUIRED)

• Water fire mold or reconstruction property damage restoration with a contractor or franchise (SERVPRO ServiceMaster Belfor Paul Davis ATI PuroClean etc.).

Leadership / management experience 35 years

• Directly leading restoration / mitigation teams.

Technical credentials :

• IICRC WRT and ASD (or ability to obtain within a defined timeframe). Master designation is a plus.

Proven business impact :

• Demonstrated success improving revenue utilization cycle time and job profitability.

Systems & tools :

• Experience with job management systems (DryBook or similar) LMS platforms Xactimate and Microsoft Office.

Driving :

• Valid drivers license with insurable record; comfortable driving company vehicles between MA & NH locations.

If you have not worked in property damage restoration / mitigation before this position will not be a fit.

Nice-to-Have Experience

• Prior multi-site leadership (managing more than one branch / office / territory).
• Experience leading teams through cat / storm events and large-loss situations.
• Prior SERVPRO franchise experience and familiarity with SERVPRO systems KPMs and brand standards.

Benefits SERVPRO Team JRF

• Competitive base salary performance bonus
• 100% company-paid Health Vision & Dental
• 401(k) match profit sharing
• Company vehicle
• Paid time off & paid holidays
• Professional development & IICRC certification support
• Growth path within a high-performing multi-location team

Equal Opportunity

Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race color religion sex national origin disability veteran status or any other protected characteristic.

Compensation : $100000.00 - $140000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO

you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO

career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 100000 - 140000