Customer Service Specialist
Department : Unilux Brand
Employment Type : Full Time
Location : Dallas, TX
Compensation : $16.50 - $24.00 / hour
Description
Location : Dallas, TX
Company : Unilux Brand
Job Description :
Unilux Brand We are actively seeking a Customer Service Specialist to join our dynamic team immediately. In this role, you will be the first point of contact for our customers, ensuring they receive the highest level of service possible. As a key member of our customer service department, you will be responsible for addressing inquiries, resolving issues, and providing support that enhances the overall customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely mannerResolve customer complaints and issues effectively and efficientlyMaintain thorough knowledge of the company's products and servicesProcess orders, forms, and requests accuratelyDocument customer interactions and transactions in our CRM systemCollaborate with team members to improve customer service processesProvide product recommendations and assistance to customersSkills, Knowledge and Expertise
Proven experience in a customer service role or similar positionExcellent verbal and written communication skillsStrong problem-solving skills and ability to think criticallyProficiency in using customer service software and CRM systemsAbility to work in a fast-paced environment and handle multiple tasksExcellent interpersonal skills and a friendly demeanorBenefits
Comprehensive health, dental, and vision coveragePaid time off, including vacation and sick leaveRetirement savings plan with employer contributionsEmployee wellness programs and mental health supportProfessional training and development opportunities