Project Manager II
Reporting to the Operations Manager or Transportation Manager, the Project Manager I is responsible for the management of medium-sized move and install projects. This position supervises medium sized move and install crews to complete projects for commercial customers. This position is responsible to ensure the job must stay within bid. Any possible change orders requested by the customer need to be documented and signed by both the customer and the Project Manager.
Performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of functions with manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or on lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting & offsetting goods on equipment. Assists the install / move process by communicating with account managers, the end users / customer and other crew members.
This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports.
Essential Duties and Responsibilities :
Main Duties :
- Checks for start time (for next day's work schedule) with dispatch daily.
- Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
- Obtains daily work assignments from dispatch or operations manager.
- Manages large move and install projects to ensure complete customer satisfaction.
- Reads install plans and identifies starting locations, staging locations and changes.
- Completes red-line and stick drawings as needed.
- Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
- Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
- Handles and stages product, performs detail work and trash-out functions on install projects.
People Management :
Leads the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.Provides supervisory coaching and guidance to the Transportation team.Develops performance standards to measure and give feedback to each employee and provides annual performance reviews to each team member including providing any necessary coaching and counseling.Hires, trains, schedules, supports, reviews, and coaches employees directly accountable to his / her / their position and maintains the highest possible level of employee morale and department productivity.Manages timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manages exceptions.Organizes and oversees the schedules of employees.Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.Updates monthly department SMART goals in the Ally software program. Acts as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensures established policies and procedures are adhered to in accordance with company procedures and guidelines.Provides leadership to the team and sets a culture of engaging and respecting employees.Customer Relations :
Acts as point contact person for all accounting escalation issues and resolves them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.Maintains excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.Training :
Participates and leads Six Sigma projects, as required to improve processes and efficiencies.Determines the training needs of the team and may provide training.Accountable for the management and development of the leadership team.Promotes Corovan's Mission and Vision Statements.Continuously promotes compliance with company policies and procedures.Employee Engagement :
Ensures interactions with staff and customers are professional at all times to promote company's values and expectations.Proactively engages team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.Aligns the culture of the department with the overall company strategy and structure.Safety :
Ensures the highest standards of safety, productivity, and customer service are exceedingly daily.Other Duties :
Other duties to meet business needs and requirements as assigned.Works with confidential data, which, if disclosed, might have significant internal or external effect.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Competencies :
Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Managerial Strong leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.Organization Skills Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.Interpersonal Skills Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.Language Skills Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Communication Skills Ability to effectively communicate with potentially stressful and / or emotional situations. Outstanding customer-oriented skills.Other Skills :Exceptional problem solving and decision-making skills.
Ability to multitasking and able to meet deadlines.Excellent customer service skills and interpersonal skills.Project and team management / leadership skills and experience. Proven ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.Excellent analytical ability.Must be detail oriented.Familiarity with six-sigma or other quality improvement processes.Ability to handle and safeguard sensitive and confidential information.Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufacturers : Steelcase, Herman Miller, and Haworth.Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.Must be able to accurately estimate large move and install projects to determine manpower, trucks, and equipment necessary to complete the tasks required.Must be able to produce red-line and stick drawings. Understand