Customer Service Representative

Job Description

Job Description

Come join our PureClean Carpet Cleaning family. PureClean is a highly trusted, highly reviewed carpet cleaning company. We have been in business since 2008 and have a stable and loyal customer base. As a company we strive to live by our core values of Integrity and Respect, Accountability, Leadership, Service & Teamwork. We believe in both personal and professional growth. We believe we should serve our customers, our employees and our community, at the highest level at all times. We work hard and we play hard and enjoy celebrating our wins and learning from our mistakes. If you are looking for a new opportunity at a place you can call home, this is the place for you!

Job description

Job Summary

One of the primary purposes of the CSR is to effectively and properly sell our services to our customers over the phone. Every customer must book any work we do for them by talking to the CSR. The difference in being profitable, and not being profitable in the carpet cleaning business comes down to how effective we are at sales. For this reason, sales are an important focus of the job.

What you’ll do

Answer all incoming calls and gather information

Enter every new customer into company system

Update existing jobs with new information – notes, documents, photos, etc.

Dispatch technicians to new jobs

Manage daily route schedule

Check & respond to online leads within 5 minutes or less

Call customers for quality control survey

Make outbound calls to previous customers to schedule maintenance cleanings

Attend required meetings

What you’ll need

High School diploma / GED

Excellent communication skills to collaborate with others under any type of condition

Excellent clerical and organizational skills to keep track of schedules, routes, and personnel

Knowledge of computers for scheduling and other duties

Ability to multitask with different, and sometimes conflicting, events happening at the same time

Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

Ability to relay information in a fast-paced environment

Conditions you'll be working in

Fast-paced work environment

Amazing company culture

This position works on Saturdays

Job Type : Full-time

Salary : $20.00 - $24.00 per hour

Benefits : Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

401K + matching

Work Location : One location

INDHG