Guitar Technician

Why Guitar

Center? Here’s just some of the rewards :

For our employees who are musicians we offer the unique

opportunity of gig leave—take time off to share your music with the

world and return to your job after your tour! Guitar Center offers

robust benefits and perks, including Medical, Dental,

Vision, 401K plus company match, mental health support, paid

sick / holiday / vacation time, employee discount program, and tuition

reimbursement options.

POSITION

OVERVIEW :

Guitar Center embodies

the world of creativity and music by encouraging staff to find

their own individual sound. Our mission is to develop and nurture

lifelong musicians and make a difference in the world by enabling

musicians and non-musicians alike to experience the joy that comes

from creating music. We believe in creating inclusive environments

that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide

perform maintenance and repair services on customer-owned

instruments and to assist in maintenance of specific store

inventory, continually building and increasing the business through

great customer experience and quality work.

few special characteristics that make our

Repair Technicians successful :

Customer Focus :

Understands customer service principles, and able to provide an

excellent customer experience. Able to connect with customers in a

meaningful way. Is approachable, genuine, knowledgeable,

encouraging, passionate, and committed to helping customers. Able

to step in to handle customer service issues.

Initiative : Able to identify

opportunities & issues and follow through on work activities to

capitalize or resolve them. Able to learn quickly and take positive

action without being requested to do so. Able to develop knowledge

and skills including product, store operations, sales, and

leadership.

Selling :

Able to work through GC certification program to gain a base

understanding of products and sales techniques.

Training : Able to effectively train

learners and communicate info and techniques so that they are

retained.

As our Repair

Technician, you will :

Interact with customers, ensuring a positive customer experience

Service customer-owned instruments with a

high level of craftsmanship

Maintain store

owned gear, as requested

Complete warranty

repair work

Additional duties as assigned

Requirements :

Skilled understanding of repairing

Guitars

Preferences : Foundational product

knowledge on Guitar Center products

Guitar Center is an Equal Opportunity Employer and

provides fair and equal employment opportunity to all employees and

applicants regardless of race, color, religion, gender, sexual

orientation, gender identity, national origin, age, disability,

veteran status, or any other protected status prohibited under

Federal, State, or local laws. All employment decisions are based

on valid job ‐ related requirements.

If you

are a qualified individual with a disability or a disabled veteran

and are unable or limited in your ability to use or access our

website, you may request a reasonable accommodation to express

interest in a specific opening. You can request reasonable

accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an

email to recruiting@guitarcenter.com