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Field Service Administrator
Field Service Administratorcohires • Dallas, Iowa, USA
Field Service Administrator

Field Service Administrator

cohires • Dallas, Iowa, USA
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JOB SUMMARY (the purpose and general nature of the job)

The Field Services Administrator will be primarily responsible for local site issues including but not limited to : Laptop & Desktop supportand onsite production support. The Field Services Administrator will be an advocate for the local business group as well as the delivery mechanisms for many IT services.

PRINCIPLE ROLES / ACCOUNTABILITIES include the this position either directly or through others the incumbent will :

Role : Design

  • Participate in the development of policies procedures and resources in relation to the network and / or systems
  • Create images for workstations
  • Evaluate and test software packages to increase productivity

Role : Implement

  • Image configure and deploy workstations
  • Roll out software packages (Antivirus remote clients etc.)
  • Role : Support

  • Perform deskside support (hardware application network)
  • Assist Infrastructure team
  • Troubleshoot production systems and application issues
  • Provide Executive Support
  • Role : Administer

  • Ensure operating system and application patches are applied per specified schedules
  • Ensure Antivirus definitions are updated regularly
  • Ensure backup media is rotated and vaulted offsite per established procedures
  • Role : Secure

  • Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines
  • Role : Improve

  • Inspire innovation by consistently evaluating processes contribute feedback and ideas
  • Additional responsibilities and duties may be assigned.

    METRICS : Basic standards regarding how success will be measured

  • Turn-Around-Time on trouble tickets Time to Acknowledge Time to Resolve (measured monthly)
  • Overall customer satisfaction measured through feedback from customers (measured annually)
  • Quality of work measured by first-call resolution customer feedback and managers assessment (measured monthly)
  • KNOWLEDGE / EXPERIENCE / SKILLS : Minimal requirements for education knowledge and experience :

  • Associates degree in computer science or equivalent experience preferred
  • MCSA A Net certifications preferred
  • 2 yrs experience desktop support
  • Advanced knowledge of Windows 2000 / XP and PC / Server / Switching hardware
  • Working knowledge of Active Directory Group Policy DNS DHCP and HP Printers
  • Basic knowledge of SQL and VBScript
  • Strong organizational / analytical skills and an attention to detail
  • Excellent execution skills with a track record of success in implementing complex projects and deliverables
  • Able to communicate clearly and professional both verbally and in writing
  • Excellent customer service skills
  • Ability to operate in a leveraged and matrixed environment
  • PHYSICAL / MENTAL DEMANDS AND WORKING CONDITIONS : This position requires the ability to perform the essential duties and responsibilities in the following environment :

    Required Experience :

    Unclear Seniority

    Key Skills

    Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Service Administrator • Dallas, Iowa, USA

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