UC Administrator

Clearance JobsMemphis, TN, US

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Unified Communications Administrator

Zachary Piper Solutions is seeking a Unified Communications Administrator to join a National Defense Contract in Memphis, TN through 100% on site presence. The Unified Communications Administrator will support secure enterprise communications by maintaining, upgrading, and troubleshooting secure Cisco UC systems, resolving service tickets, optimizing performance, and supporting technical refresh projects. Responsibilities of the Unified Communications Administrator include :

Perform system upgrades, IOS updates & apply IAVA patches to Cisco Unified Call Manager
Troubleshoot UC system failures, resolve service tickets, and conduct root cause analyses
Monitor system performance & recommend improvements to enhance efficiency & reliability
Draft & update Standard Operating Procedures (SOPs) & contribute to UC knowledge management
Collaborate with NOC & operations teams to resolve complex support issues & implement platform changes
Manage inventory & asset accountability for US hardware & components
Lead or support UC implementation & technical refresh projects across sites or locations

Qualifications of the Unified Communications Administrator include :

9+ years of experience with High School / GED; 7+ with Associate's; 5+ with Bachelor's; 3+ with Master's

Active TS / SCI clearance with ability to obtain a CI polygraph

IAT Level II Certification (ie Security+)

Hands-on experience with Cisco Unified Call Manager including system upgrades & patching

Strong troubleshooting & root cause analysis skills in UC environments

Ability to draft SOPs, update knowledge articles, and manage UC documentation

Proven ability to work independently & collaborate across NOC & engineering teams in a secure setting

Compensation for the Unified Communications Administrator includes :

Salary Range : $120,000-135,000 depending on experience

Benefits : Medical, Dental, Vision, 401k Plan, Holidays, PTO, sick leave as required by law

Keywords : UC, unified communications, administrator, administration, upgrade, maintain, troubleshoot, technical refresh, TS / SCI, IAT Level II, Cisco Unified Call Manager, SOP, IOS, IAVA, patch, system failure, service ticket, root cause analysis, knowledge management, secure, federal contract, national defense

group id : 10430981

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Uc Administrator • Memphis, TN, US