Director of Clinical and Operational Improvement

Please submit resume and cover letter.

Summary :

The North Carolina Community Health Center Association (NCCHCA) is a membership organization for federally qualified, non-profit patient-governed health care organizations that provide care to patients regardless of insurance status or geographic isolation.  NCCHCA’s mission is to promote and support patient-governed health care organizations and the populations they serve.

The Director of Clinical and Operational Improvement provide strategic leadership and hands-on support to advance quality, performance, and operational excellence across North Carolina’s Federally Qualified Health Centers (FQHCs). This position leads statewide quality initiatives for all NCCHCA member health centers and provides targeted improvement support to Community Health Centers participating in Carolina Medical Home Network’s (CMHN) Medicaid and Medicare value-based care networks. The Director serves as a coach, convener, and subject matter expert in quality improvement (QI), clinical operations, and value-based transformation—partnering with health centers to improve outcomes, strengthen workflows, and enhance access to care. Statewide and national travel of up to 50% is required for this role.

North Carolina’s community health centers are the cornerstone of equitable, accessible care for underserved populations. As NCCHCA deepens its commitment to both clinical quality and operational excellence, this Director position serves as a force multiplier—helping translate statewide priorities into practical, measurable improvements in care delivery, access, and patient outcomes.

Qualification Requirements :

• Advanced degree in a relevant field (MPH, MHA, MSN, PharmD or related discipline) or equivalent experience in quality improvement and clinical operations.

Minimum Qualifications :

Knowledge, Skills and Abilities :

Supervisory Responsibilities :

Essential Functions :

Leadership & Strategy :

Program & Initiative Management :

Facilitation & Capacity Building :

Performance & Value-Based Care Support :

Collaboration & Representation :

Example Projects and Focus Areas :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is :

Work Environment :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position.  All employees may have other duties assigned at any time.