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Technology Specialist III, Network Administration
Technology Specialist III, Network AdministrationRegion 4 Education Service Center • Houston, TX, United States
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Technology Specialist III, Network Administration

Technology Specialist III, Network Administration

Region 4 Education Service Center • Houston, TX, United States
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  • serp_jobs.job_card.full_time
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Classification : Admin / Prof

Exemption Status / Test : Exempt / Computer Professional

Job Grade : 5

Department : Data Center and Network Solutions

Reports To : Director

Job Goal :

Provide primary support for LAN / WAN network services and coordinate departmental / facility-wide IT operations and projects. Provide mentoring and coaching for junior members of the DCNS team. Evaluate current infrastructure services and provide recommendations for improvements.

Qualifications : Education

  • Bachelor's degree in Information Technology or 10 years of experience that is directly related to the major job responsibilities

Certification / Licensure

  • CCNA or equivalent

    • Experience

  • Five years of experience in supporting and troubleshooting a multivendor switched network infrastructure
  • Recent hands-on advanced experience supporting firewalls & routers (Cisco / Palo Alto) including VPN, IPSec tunnels, ACLs, BGP, OSPF, LAN / WAN, MPLS

    • Two years of experience in supporting Palo Alto firewalls

  • Three years of recent experience in Cisco IOS deployments
  • Three years of experience in directly procuring, configuring, and deploying of network devices
  • Three years of recent experience troubleshooting LAN / WAN connectivity issues using sniffers and network monitoring tools such as Solarwinds or similar tool
  • Three years of experience in troubleshooting Layer 3-7 protocols related to network connectivity
  • One year of recent experience installing and supporting point to point virtual private networks and secure FTP technologies
  • Two years of experience in supporting wireless technologies
  • Three years of experience in managing internal and external DNS zones
  • Two years of experience in managing and supporting infrastructure security

    • Major Responsibilities :

  • Professional demeanor to be able to interface with internal and external clients in furthering Region 4 ESC technology services.
  • Utilize excellent customer service skills toward the support of internal and external clients.
  • Provide expertise and oversight of building wireless infrastructure including, but not limited to, firmware upgrades and security audits.
  • Provide primary support and guidance for enterprise systems including, but not limited to, DNS, Content Filtering, Palo Alto Firewall, and Cisco Switches.
  • Provide expertise and oversight of the building's firewall and DMZ infrastructure, including, but not limited to, VPN access, client configurations, ACLs, and Cisco iOS configuration version control.
  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with other departments on network impacts to the environment
  • Provide expertise and oversight of activities surrounding the operational efficiency of network hardware and software using ITIL and PMP guidelines and industry-best practices.
  • Work in a team environment to accomplish departmental and business-related goals.
  • Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related
  • Document systems in accordance with Region 4 ESC ISO standards and post for DCNS and Region 4 ESC personnel to use as standard operating procedure
  • Identify, analyze, research, and recommend changes to infrastructure, procedures, and processes to enhance productivity, efficiencies, and
  • Initiate, lead, and complete enterprise-wide projects in a timely and cost-efficient
  • Work collaboratively with other external resources to further Region 4 ESC and DCNS projects and
  • Provide secondary support and guidance for enterprise systems including, but not limited to, Exchange, Email Security, ADFS, M365 Administration, Active Directory, Virtualization, Backups, Patching, Physical Servers, and Storage.
  • Provide support and strategic improvements to Region 4's disaster recovery program to include data replication technologies.
  • Provide assistance and technical guidance to the advancement of Region 4's computing environment.
  • Provide support and guidance to the advancement of AWS and Azure network environments, external systems hosted by Region 4, and to the systems residing in our districts.
  • Serve as the lead technical position in the development of Region 4 ESC-related internal and external infrastructure.
  • Coordinate timelines, financials, and project milestones with the DCNS Director and other Region 4 ESC.
  • Mentor and coach junior personnel on technical best practices.

    • Supervision / Personnel Management : None

    Physical Demands / Environmental Factors / Mental Demands :

    Frequent use of standard office equipment; prolonged sitting; occasional bending / stooping, pushing / pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); required on-call rotational status for weekend, evening and holiday coverage.; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.

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    Network Administration • Houston, TX, United States

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