Call Center TechnicianThe Judge Group • Fort Worth, TX, United States
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Call Center Technician
The Judge Group • Fort Worth, TX, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionRespond to inbound calls using standardized scripts and deliver high-quality support. Log issues and create service tickets in the ticketing system. Provide technical assistance for IT systems, POS, CCTV, alarms, and maintenance. Troubleshoot retail systems including POS, back-office software, credit, and fuel networks. Meet performance metrics such as first-call resolution and customer satisfaction. Escalate unresolved issues promptly. Follow call center and company standards consistently. 1+ year of experience in customer service or IT technical support (call center preferred). Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting. Experience with ticketing systems (ServiceNow or Service Channel preferred). Ability to work flexible schedules, including weekends and holidays. Knowledge of POS systems and enterprise retail software (e.g., PDI / Enterprise 8) is a plus. High school diploma required; associate or bachelor's degree in IT is a plus. Strong communication skills to explain technical concepts clearly. Excellent problem-solving, multitasking, and prioritization abilities. Customer-focused mindset with active listening skills.
Call Center Technician
Location : Onsite, 5 days / week
Schedule :
- 1st Shift : 6 : 00 AM - 2 : 30 PM
- 2nd Shift : 9 : 30 AM - 6 : 00 PM
About the Role
As a Call Center Technician , you'll be the first point of contact for IT Help Desk support across corporate and retail locations. You'll handle inbound calls, document issues, create service tickets, and perform basic troubleshooting for systems and hardware. This role ensures smooth operations for alarm testing, maintenance, repairs, pricing, and POS systems.
Responsibilities
Minimum Qualifications
Preferred Skills
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Call Center • Fort Worth, TX, United States
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