Customer Support Technician (Burner / Boiler / HVAC)

Job Description

Job Description

Fireye, LLC

Fireye, LLC, located in Derry, NH, is a global leader in commercial combustion control systems, serving the HVAC and burner / boiler industries. Our mission is to create safer, smarter, and more sustainable solutions that positively impact both people and the planet. By driving innovation and efficiency, we’re helping shape a safer, more energy-conscious future.

At Fireye, every day is an opportunity to make a difference. We’re proud of our diverse, world-class team and are committed to continuous growth and innovation. As we expand, we’re excited to welcome a new member to our Technical Support team—a critical role in delivering the outstanding service and technical expertise our customers rely on.

If you’re passionate about technology and excel in a customer-focused environment, we invite you to join us and help lead the way forward.

About the role :

We are seeking a Customer Support Technician (Burner / Boiler / HVAC) to lead our customer support efforts and ensure the highest level of technical assistance. This customer-facing role is essential to maintaining Fireye’s reputation for excellence by providing timely, knowledgeable, and solution-focused support for our burner and boiler control systems.

Key Responsibilities :

• Serve as the first line of support for customer inquiries via phone, email, Teams, and messaging.
• Troubleshoot and resolve technical issues related to burner controls, flame scanners, and boiler systems.
• Maintain accurate service records using internal reporting systems.
• Travel to customer sites (approximately 25–30% annually) to support installations, training, and issue resolution.
• Stay current on product updates and new technologies.
• Collaborate with sales, marketing, product management, and engineering teams to address customer needs and resolve technical issues.
• Lead product demonstrations and customer training sessions.
• Manage technical tasks and provide leadership on small projects or support teams as needed.

Required Skills and Knowledge :

P referred Technical Experience :

Hands-on troubleshooting and startup experience with :

At Fireye, we offer a dynamic work environment where innovation and personal growth are encouraged.

Join Fireye and help us shape the future of commercial combustion control solutions!