Membership Data Coordinator

Job Title : Membership Data Coordinator

Organization : American Retirement Association

Location : Hybrid (On-site 3 days / week Arlington VA)

Position Type : Full-Time Exempt

Reports To : Senior Director of Membership Experience

About Us

At the American Retirement Association (ARA) we are dedicated to empowering retirement professionals to help all Americans achieve a secure retirement. We do this through education advocacy and innovation. Join our collaborative mission-driven team and help shape the future of retirement in America.

Position Summary

Were looking for an experienced Membership Data Coordinator to ensure the integrity accuracy and strategic utility of membership data housed in the associations Fonteva Association Management System (AMS). Reporting to the Senior Director of Membership Experience this role plays a pivotal role in driving member engagement retention and growth by maintaining high-quality data that supports personalized outreach informed decision-making and exceptional member experiences. The Coordinator partners closely with membership marketing content customer care and IT teams serving as both a data steward and a key operational collaborator.

Key Responsibilities

• Maintain and update member records in Fonteva AMS including contact information organization details and membership status changes.
• Conduct regular data audits de-duplication and cleanup to ensure completeness accuracy and standardization.
• Monitor and resolve bounced emails outdated records and incomplete profiles to improve communication deliverability and member engagement.
• Enforce data entry standards and consistency across all member records; contribute to SOP development and documentation.
• Support membership marketing and content teams by providing timely accurate data exports and reports to inform campaigns and strategy.
• Collaborate with customer care and membership operations teams to troubleshoot and resolve member data issues quickly.
• Assist in building and refining member segmentation strategies enabling more personalized outreach and targeted engagement efforts.
• Monitor key data quality metrics and contribute to dashboards used for leadership decision-making.
• Participate in cross-functional projects related to data improvement automation and system enhancements.
• Identify recurring data challenges and contribute proactive recommendations for system or workflow enhancements.

Qualifications

Why Join Us

Were a purpose-driven organization that values innovation collaboration and meaningful impact. As the Membership Data Coordinator your work will directly support our mission and enhance the way we connect with our community.

We offer :

Employee Benefits

ARA offers its full-time employees a robust benefits package that includes :

Equal Opportunity Employer

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Ready to Make an Impact

Apply now to join a team thats helping build a secure retirement future for millions of Americans.

Required Experience :

Manager

Key Skills

Sales Experience,Marketing,Google Docs,Fundraising,Microsoft Publisher,Conflict Management,Basecamp,Smartsheet,Multichannel Marketing,Salesforce,Strategic Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1