Patient Account Representative - Self-Pay - Patient Collections

Job Family :

Patient Account Representative

Travel Required : None

Clearance Required : None

What You Will Do :

The Call Center / Customer Service Representative – Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

Bilingual Spanish Required

This position will be based Monday through Friday out of our Lewisville, TX office. Individuals must be able to work an eight hour shift between the hours of 7 : 00 AM CT - 4 : 00 PM CT. ​

Position is on a hybrid schedule working two days in the office and three days from home.

The qualified individual will be receiving incoming calls and making outbound calls and soft collections.

Inbound calling emphasis

Account Review

EOB knowledge

Assist patients with policy statuses and insurance verifications

Customer Service

Account Updates

Strong Verbal / Written Communication Skills

Complete all business-related requests and correspondence from patients.

Complete all assigned projects in a timely manner.

Assist client and patients in all requested tasks.

Communicate to Guidehouse management areas of concern or areas of improvement.

Update patient demographic information and initiate account adjustments.

What You Will Need :

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.

Bilingual Spanish Required

0-2+ years working within the following sectors : healthcare, insurance, business, finance or customer service.

Working knowledge can be of the following : insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice to Have :

PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.

1+ year experience working in a Healthcare or Customer Service setting.

Ability to initiate and follow through on projects and work independently with minimal supervision.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program