Service Advisor and Office Assistant

Benefits : Employee discounts

Free uniforms

Paid time off

Training & development

Qualifications

Understand and follow company strategies and policies

Possess a valid Driver's License and must be insurable under our automobile insurance

Responsibilities

Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop

Greet customers

Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive

Enter customer information and repair concern into computer database

Assign vehicles to technicians

Clearly communicate repair issues and repairs needed to both customers and technicians

Oversee daily work of technicians

Generate timelines and estimates for repairs and discussing options with customers

Explain all services options to customers, including time and estimates

Assist customers on warranty protections and other potential cost-saving service options

Track maintenance or repair status, fill out reports on labor and cost of all services

Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have

Maintain accurate records relating to clients, their vehicles, parts, and service history

Process financial transactions at completion of service

Manage shop workflow

Ensure that all deadlines are met

Order supplies

Perform customer service duties, including but not limited to : answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up