Post Issue Processing Representative

Purpose :

Athene is looking to hire dynamic individuals to join our Post Issue Processing team!

We are looking to hire multiple individuals to provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner.

No annuity experience required...we'll provide in-depth training and tools needed to be successful in this role!

If you're looking to get your career started in the financial services industry, we encourage you to apply today!

Accountabilities :

Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.

Provides information or explanations of our products, along with terms and conditions of our policies

Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex

Formulates correspondence with customers through both verbal and written methods

Takes initiative to be a solution seeker

Qualifications and Experience :

College degree preferred, but not required. Military experience will be considered in lieu of formal degree.

1+ years of customer service experience required.

Ability to navigate multiple computer systems with minimal assistance required.

Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.

Knowledge of annuity products and annuity contract regulations preferred.