Customer Success Manager (Account Manager)Trapeze • Springfield, MA, US
Customer Success Manager (Account Manager)
Trapeze • Springfield, MA, US
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job_description.job_card.job_descriptionBuild trusted, long-term relationships with key decision-makers across all levels of the organization. Lead recurring customer strategy sessions and business reviews, aligning Trapeze solutions with customer goals. Identify risks and opportunities through active listening, critical questioning, and thoughtful problem-solving. Partner with internal teams (Solutions, Marketing, Product, and Customer Success) to design customer-centric strategies. Contribute to a positive team culture by sharing best practices, celebrating wins, and supporting peers. Participate in team reviews and learning sessions designed to elevate sales excellence and execution discipline. Represent Trapeze at key industry events and customer conferences, promoting thought leadership and collaboration. Encourage customer engagement through case studies, peer forums, and the Trapeze ThinkTransit User Conference. Education : Bachelor's degree in Business, Marketing, Communications, Engineering, or related field. Experience : 35 years in B2B sales or account management (SaaS or public-sector sales preferred). Proven success in meeting or exceeding revenue targets. Strong grasp of sales metrics, including pipeline velocity, forecast accuracy, and quota attainment. Excellent communicator with strong presentation, writing, and negotiation skills. Ability to collaborate cross-functionally and work effectively in a remote team environment. CRM proficiency (Salesforce or equivalent) and commitment to data accuracy and accountability. Analytical thinker who uses data and feedback to refine sales strategy and execution. Willingness to travel (up to 2530%). A supportive and collaborative sales culture that values both individual excellence and team success. A leadership team that invests in mentorship, development, and sales enablement. The opportunity to impact public transportation systems that improve mobility in communities across North America. Access to top-tier tools, training, and a global network within the Modaxo family of companies.
Account Manager
Are you a strategic communicator, a natural collaborator, and passionate about helping customers achieve meaningful outcomes? Do you take pride in working within a sales culture where accountability, teamwork, and metrics matter as much as the win itself? At Trapeze, we believe that success in sales comes not only from individual drive but also from the collective energy of a team that supports, challenges, and celebrates together. We're looking for an Account Manager who embodies this spirit, someone who thrives in a fast-paced, performance-driven environment and brings both curiosity and discipline to every customer interaction. This role is designed for a sales professional ready to grow, to own a territory, cultivate long-term relationships, and contribute to a collaborative team focused on measurable success. If you "live and breathe" sales, love solving complex customer problems, and are motivated by both your results and your team's success, this is where you belong.
Key Responsibilities
Customer Growth & Revenue Execution
- Own and grow a defined territory by driving renewals, expansions, and new opportunities.
- Maintain a robust and accurate pipeline with measurable stages, conversion ratios, and forecast accuracy.
- Apply a data-driven approach to target setting, prospecting, and performance tracking.
Customer Relationship Management
Collaboration & Team Culture
Customer Advocacy & Engagement
Required Skills & Experience
What You'll Love About Working Here
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Customer Account Manager • Springfield, MA, US
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