Technical Writer Job at Sierra in San Francisco

About us

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

We are guided by a set of values that are at the core of our actions and define our culture : Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR / VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you\'ll do

As a Technical Writer, you’ll work closely with Product Management, Engineering, and Agent Development to craft documentation, guides, videos, and educational content that help people succeed with our platform. Our documentation must meet people where they are : whether they’re integrating APIs, configuring agents through our no-code platform, or driving customer experience strategy.

Technical writing here isn’t just about documentation — it’s about storytelling, clarity, and building trust with our customers. We’re looking for someone who thrives at this intersection.

Own and maintain high-quality documentation across different personas :

Developers : API references, SDK guides, tutorials, code samples, reference agents.

No-code builders : step-by-step product walkthroughs, task-based guides, video explainers.

CX leaders : conceptual overviews, operations guides, success playbooks.

Translate technical details into clear, approachable explanations without losing precision.

Collaborate with Engineering and Product teams to understand new features and ship documentation in sync with product releases.

Collaborate with Product Marketing and Product Management to curate and maintain our changelog, ensuring product updates are communicated clearly and consistently.

Maintain our documentation product and its surrounding UX and features, ensuring docs are discoverable, usable, and integrated seamlessly into the overall platform experience.

Create educational resources such as quickstarts, blog posts, best-practice guides, and video tutorials tailored to different audiences.

Establish documentation standards, style guides, and templates to ensure consistency and scalability across technical and non-technical content.

Proactively identify content gaps and improve discoverability, usability, and overall customer experience.

Engage with the community of builders and operators to learn from real-world usage and incorporate feedback into docs.

What you\'ll bring

Excellent written communication skills, with an ability to explain technical concepts clearly and concisely.

Experience writing developer-focused documentation for APIs, SDKs, CLIs, or developer platforms.

Familiarity with modern developer tools and workflows (e.g., GitHub, Git, Markdown).

Comfort working closely with engineering teams and reading code when needed (experience with TypeScript, Python, or similar languages is a plus).

A track record of producing content that improves user adoption and reduces friction.

Strong editorial judgment, adapting tone and structure for different audiences.

Even better...

Experience working at a fast-moving startup.

Background in computer science, engineering, or a related technical field.

Contributions to open-source projects or developer education communities.

Familiarity with AI concepts, frameworks, and APIs.

Our values

Trust : We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Customer Obsession : We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

Craftsmanship : We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

Intensity : We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

Family : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees :

Flexible (Unlimited) Paid Time Off

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension) with Sierra match

Parental Leave

Fertility and family building benefits through Carrot

Lunch, as well as delicious snacks and coffee to keep you energized

Discretionary Benefit Stipend giving people the ability to spend where it matters most

Free alphorn lessons

These benefits are further detailed in Sierra\'s policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra\'s equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We\'re working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn\'t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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